We support you in implementing your customer experience solution to increase your customer base, customer satisfaction and revenue by implementing a modern customer experience solution tailored to your needs.
This includes account management, analytics, B2B marketing, marketplaces, product management, sales, and service & support.
The CIN methodology for CX implementations helps you accelerate the project by leveraging best practices and knowledge from previous implementations in this area. Our CIN Accelerator is the heart of the implementation, covering more than 1000 defined scope items. With this information and knowledge, we guide you through the entire implementation journey.
Explains the solution offering and our methodology for implementing a Customer Experience Solution. At this meeting, we estimate the scope of the project to determine the timeframe for the discovery phase.
We guide you through a discovery phase where we provide detailed information about the possible features and functions based on your business needs. We organize workshops with the stakeholders required for the various processes, introduce them to the user stories and agree on the details.
We provide you with an implementation-ready solution design and architecture documentation to ensure rapid project implementation and a fixed-price offer for the project. Add-ons will be defined for specific features and functions.
Delivery in 2-week sprint cycles, usable software after each delivery, show and tell sessions and user acceptance tests after each sprint. Test automation to deliver the highest quality.
Handover of project documentation and future runbooks to the customer. Training of customers for the new application.
Hyper Care for the going live phase of the solution.
Ongoing support offering as an option for the customer to choose from.
