CX Implementation Service
The CIN methodology for CX implementations helps you accelerate the project by leveraging best practices and knowledge from previous implementations in this area. Our CIN Accelerator is the heart of the implementation, covering more than 1000 defined scope items. With this information and knowledge, we guide you through the entire implementation journey.
01
Initiate
We explain the solution offering and our methodology for implementing a Customer Experience Solution. In this meeting, we estimate the scope of the project to determine the timeframe for the discovery phase.
02
Discover
We guide you through a discovery phase where we provide detailed information about the possible features and functions based on your business needs. We organize workshops with the stakeholders required for the various processes, introduce them to the user stories and agree on the details.
We provide you with an implementation-ready solution design and architecture documentation to ensure rapid project implementation and a fixed-price offer for the project. Add-ons will be defined for specific features and functions.
03
Implement
Delivery is done in 2-weeks’ sprint cycles to provide usable software. After each sprint show and tell sessions are scheduled to demonstrate the implemented software which is followed by user acceptance tests. Finally test automation is created to ensure the highest quality.
The complete project documentation will be synced with SAP CALM to ensure SAP has all the insides from the implementation
04
Cooldown
During the Cooldown phase we hand over the project documentation and future run-books to the customer. We offer different formats for the documents as well as interfaces the most common generic project tools for documentation purposes. on your needs. We train your users via customer video material which will be handed over to you for future trainings as well.
The training material can be delivered in multiple languages. Ask us for in-person trainings, we offer this as well.
Hyper Care is available for the Going Live phase of the solution.
Leverage our Continuous Run offer to ensure that you can leverage the new innovations once they are released within the product.
